Poor service from Takealot

I would give it zero stars if it gave me an option.

Their customer service and courier service are absolutely ridiculous!!!!!!!

First things first, It's been over 2 weeks waiting for my order. I wanted to cancel but their system did not give me the option to cancel. When I reached out to their support, none of them actually read my email.

Their couriers are also the worst!!!!!. The driver calls you in the early morning hours to collect your order. It is not specified on the SMS what time they will be coming but it always says before 5 pm. If you don't pick up the call, they rescheduled the order themselves to the next day. Calling clients before 8 am is not professional. It's not like the delivery service is for free, we pay for this service.

I called the support service to lay a complaint and even updated my address with them and was told the address was updated and my order will be delivered the next day.

When I track my order today, it says my order is delivered. To whom? I don't know. I did not even get a call from the driver this time around. When I called their support, I'm told they are investigating this...

None of them are taking ownership of this. I'm beyond sick and frustrated!!!!!!!!!!!!

Job well done Takealot!!!!!!!!!!

These were the agents whom I've been dealing with, and none of them were able to assist... Agents:

Sisipho.M Kauthar.H Chervonne.W Steven.