POOR SERVICE FROM takealot and Mrd courier

AGAIN POOR SERVICE from takealot, I received An email saying that my order will be rescheduled as Mrd courier could not reach me. I don't understand this nonsense as I stay in a complex and was in my flat waiting for my order and available to accept my order.The courier needed to simply let me know by calling me,sms or email me so that I can open the complex gate or come out to accept the order.AGAIN this is POOR SERVICE from takealot and Mrd courier is usesless they cannot just stand outside the gate and aspect me to know they are there . I need my order today it was supposed to be deliver Saturday 14/042018 and today is Tuesday 17/04/2018 and still I am getting stories.