Poor service from takealot and losing my casals brush cutter

Poor service from a company I used to respect as a client and spoke well about. The true test came when something went wrong. Then all the gaps in their service started showing.

I bought a Casals Brush Cutter. After a few months cutter stalled. I sent it back under factory warranty as I had minimal use. After a month I contacted them for feedback. After a day I received a response asking where I dropped off the cutter. It went missing. I responded with the details. Some weeks later they responded saying they couldn't find and asked in which package I received. At this point I was upset and told them it's not my problem and that I needed them to resolve asap. They eventually sent what seems to be a new machine as I'm sure they had throughly lost my machine. I noticed the box was broken and taped closed but the machine itself seemed new. In hindsight maybe not.

First use of machine they machine cuts out after 30 min. I let it rest and try to start it. Eventually the rope starter gets stuck so I send it back.

No feedback for a month again. Dejavu.

I email.them and they reply that it's user fault or misuse. After 1 use I'm told it's misuse. No detailed feedback.

I suspect that they gave me a return from another customer to save face after having lost my original machine.

After being a loyal customer I will not use them again as their service towards me has been dismal. They only do well I delivering promptly. In all other counts they service is poor to say the least.