Poor service from takealot

I have the most disappointing experience with takealot. I ordered a defy front loader on 25th May with garanteed delivery for 26th May, only to have it arrive on tye 27th. The glass door was shattered upon delivery. The delivery guy took pictures of it and asked me to log a. Return and request a replacement as well so that the replacement could be delivered when the damaged item was picked up. Monday the 29th the item is picked up with no replacement. I phoned and was emailed referred to the standard returns policy turn around period 2-5 working days for transit from the branch to warehouse. When it would actually be inspected and replaced was not clarified. My subsequent emails went unresponsive, a phone call was cut off unexpectedly. I tried calling back, the calls just get cut off . This happened for 2 days. The consultant did not attempt calling me back. 4 consultants down , no response or feed back inspite of bring told my query has been escalated. Upon my own tracking, the item is at, the warehouse since Wednesday. , yet no one aaid so . It is rather disappointing as i was delivered an already damaged item , I have been greatly inconvenienced and desperate pleas to resolve the matter sooner due to my going away and the fact it was no fault of mine at all has fallen on deaf ears. Big time disappointed.