Poor service from Takealot

I bought a product from Takealot. The delivery came on time as expected. The courier even phoned me to ask specifics about my business location. When the courier arrived, he did not ask for me in person but let someone else sign for the delivery on my behalf. So when I opened the box I received the wrong product. I contacted Takealot and they first said that this is a non returnable product which did not sit well with me. Eventually I was told by a consultant that a return would be logged which never happened. I received a call log via mail soon after the phone call that a return of the product was authorized. I responded to the mail that they need to deliver the correct product at the same time that they collect the wrong delivery. They flat out refused to do that. They want to collect the parcel, send it to their warehouse, process the whole order from scratch and then somewere in the future delivery the correct product I purchased. So on the 13th after getting no response I phone again on to hear that the return order wasnt even processed yet. I then asked to speak to a supervisor or manager on duty and they refused to put me through. I was on this call for 53 minutes and for 53 minutes I am told that their team leader called Saye is on a phone call.