Poor service from Takealot

on Oct 29th I purchased a Samsung A22 5G Phone. On November 1 a package was delivered with a cheap Casio watch packed inside packaging that was supposed to be my phone. I was annoyed but started the return process. The person on the line said this is something that can happen quickly and that I should have my phone will minimal delay. It is now over a week later. The incorrectly delivered item was collected from me yesterday. I go an email stating it would 2 to 3 days for it to get to the warehouse where it would be assessed. Only once assessed would the correct item be dispatched to me! Takealot's processes had a problem that saw the item being switched. I am being penalized for their mistake. They have my money. I have nothing. I cannot even escalate because the call agents I speak to are unable to forward calls to their superiors as they are all working remotely. I want my phone I have paid for now but Takealot insist on their processes being following even though it is not in the interests of me, the customer. I want the Phone delivered to me now.