Poor service from fnb takealot delivery service

Made arrangements with takealot for delivery of my fnb petrol card at a certain time. Received 4 sms confirming delivery. The driver then arrives not at that time...like 6 hours prior to the pre-arrnaged. Says he knows nothing about it and is here for delivery. He doesn't care I'm not at home and is there if not he doesn't know if he'll come back or nor. He doesn't care that I am now inconvenienced and have to make spur of the moment arrangements for someone else to collect the card on my behalf.

When u try to speak to takealot delivery service they also don't care. No manager wants to speak to you and explain why the customer is inconvenience by the poor customer service despite calling few time . Once again FNB or its associates have poor customer service