POOR SERVICE for TakeALot

I have a pending case with Takealot whereby they sold me laptop bags (Vintage 3 piece laptop backpack set with usb charging port). These were marketed to fit 15" size laptop. I bought 6 of these as Christmas gifts and took collection of these from a Takealot collection centre on 28Nov2022. not expecting any shenanigans from Takealot as I have never experienced such, i never thought of opening the goods before the due date. To my shock and surprise, when the 1st recipient opened his gift, the 15" laptop doesn't fit in. I advised Takealot that I wanted to return all the bags on the 30th of December and I was advised, on the 30th of December, to return teh products to Takealot before the 06th of January 2023. Sadly Takealot responded after I returned the products with a DECLINE, citing that I missed the set condition of return (30days). which I missed by 2 days. I wasn't returning the goods because they are damaged (which is unfortunate the ONLY option that their allows you to choose for returns. On the 09th of January, upon receipt of the DECLINED response, I tried to appeal my case to no avail with several email having been sent to take a lot without being responded to. the last of the follow up emails was sent this past weekend. Because Takealot has not contactable telephone numbers OR even whatsapp chat system, I am left with no other option except this one to get their attention