Poor service for delivery

<p>I placed an order on takealot for two items using the app on the 12th of December and delivery was indicated for the 15th of December. Somehow the order got changed to a collection in Cape Town while the delivery address I specified was a Johannesburg . I received an email saying the order was ready for collection on the 13th of December. I immediately called the call center to rectify the problem and was told the order would be ammended. On the 14th I called as I had not received confirmation of the ammendment and was told that it has been amended and would be delivered on the promised date when I placed the order. On the 15th at 16:02 I received a SMS apologising that the order would not be delivered that day but would instead be sent within 1 working day. This morning at about 11H00 I called the call center and was told that within 5 minutes I would have an answer as to when the order would be delivered. The only mail I received was one informing me that the problem has been escalated. At 14H00 I called the call center and asked to be put through to a manager. I was told that they are all busy in a meeting but if I gave my order numbe to the agent he would help me. While holding on he asked me to confirm if I ad received his email message to me. I checked my email and suprise suprise my problem was being escalated once again. My problem is that I had promissed this gift to my Mom before the weekend causing me embarrassment and I had to arrange for somebody to delay their departure to receive the order costing me to compensate them for their time.</p>