Poor service

Takealot used to be one of the best online shopping platforms in my opinion, but my experience now have been terrible. I placed an order with Takealot on the 19th of April 2020 and was promised delivery by the the 4th of May when the purchase was made. With the lockdown that was extended I asked to change my delivery address from my office to my home address on the 23rd of April and got a very friendly response on the 24th of April that the change was made.

On the 29th I received a message stating "Recipient wasn't available to take delivery, so we'll reschedule." I could not understand this as I was at home the entire day.

I send mails again and found out that my delivery address was never changed since my parcel already left the takealot warehouse at the time of my request (not the message I received).

I then got two options - 1 cancel the order and re-order or they keep the delivery address and they will deliver before 12 on Monday the 4th of May 2020.

I received confirmation that I can go the office on Monday the 4th and asked them to deliver on Monday the 4th before 12.

On Saturday the 2nd I got a call from the delivery person saying they are at my office to deliver my parcel....Why?? On Monday the 4th of May I was in the office from 7am - 4:30pm and in this time I received another message stating "Recipient wasn't available to take delivery, so we'll reschedule.". How? I sent a mail to Takealot but did not get a proper response. Just that my delivery failed.

Today I followed up on my delivery yet again and now I am told "Please kindly be advised that delivery for your order ***4 has been canceled by our courier team as the team is unable to reschedule deliveries during this period. A credit/refund will be processed once the order is back at the warehouse".

Why is my delivery now cancelled if I am exactly where I said I will be? I asked what I need to do now, but no response. I am frustrated with the situation as I have to continuously beg for my order that I paid for and now at the end of all of this my order is cancelled.

This is unacceptable.

Today I