CB
Cindy B
1 reviews | Active since Dec 2014
08 Dec 2015, 17:29
Poor service, empty promises and NO delivery
So I ordered mascara on Takealot on saturday 5 Dec as COD and the estimated delivery was 6 Dec! Order number: *** it was in stock when ordered...but never delivered on Sunday, or Monday or tuesday... Contacted their support and Lelethu Nabo promised me yesterday that it will be delivered today (Tuesday) before 5pm...which never happened!!! I email the support again and NO reply... What happened??? It now shows out of stock and at the expensive price, not the special price as when I ordered...so what now???? No service and no delivery, just Takealot being *****!!! Not doing Christmas shopping on their site again!
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takealot.com's replyOfficial
08 Dec 2015, 18:19Hello loudlucky,
We're sorry for the concern caused by not delivering your parcel to you as expected. We've instructed our complaints team to liaise with the relevant departments to get clarity on the stock availability of the item you've ordered. They'll be in touch with you as soon as they've received feedback and will assist in getting this matter resolved soonest.
Sincerely,
takealot.com
We're sorry for the concern caused by not delivering your parcel to you as expected. We've instructed our complaints team to liaise with the relevant departments to get clarity on the stock availability of the item you've ordered. They'll be in touch with you as soon as they've received feedback and will assist in getting this matter resolved soonest.
Sincerely,
takealot.com
takealot.com's reply08 Dec 2015, 18:19
Official
Hello loudlucky,
We're sorry for the concern caused by not delivering your parcel to you as expected. We've instructed our complaints team to liaise with the relevant departments to get clarity on the stock availability of the item you've ordered. They'll be in touch with you as soon as they've received feedback and will assist in getting this matter resolved soonest.
Sincerely,
takealot.com
We're sorry for the concern caused by not delivering your parcel to you as expected. We've instructed our complaints team to liaise with the relevant departments to get clarity on the stock availability of the item you've ordered. They'll be in touch with you as soon as they've received feedback and will assist in getting this matter resolved soonest.
Sincerely,
takealot.com