Poor Service

Good Day, Takealot | Cancellation Notification | *** Thank you for the cancellation notification. The fact that this is received after I have made up an order that qualifies for free delivery and have made payment, in full, is distressing and typical of a large company attitude towards the customer.

I can accept the fact that you cannot supply the products that I specifically wanted. What I cannot accept is the fact that I was not offered an alternative product or the opportunity to select a different product that would be delivered with my original order.

I now have a credit on your system and when I went to use it to place an order for 2 different stainless steel water bowls for my dogs, I was given the opportunity to select a delivery method, all of which would be charged. I don’t believe that, due to your inability to supply my product of choice, that I am the one to be punished by having to a) pay more for a product and b) having to pay for the product to be delivered.

The order that I wish to place is for R218, which is below your Threshold for Free Delivery, but if combined with my original order would exceed the R450.

Please advise as to how I can get the products that I require without having to drive to your warehouse or pay for delivery.

I await your response.