POOR SERVICE DELIVERY-TAKEALOT

Stephanie.K (Takealot.com) ...updated. Stephanie.K (takealot.com) Jan 27, 2022, 12:21... Stephanie.K (takealot.com) Order number:***

Hi Melissa, We are not able to change the address for you. We can cancel when you receive the delivery SMS so you can reorder with the correct address.

Kind Regards, Stephanie.K Seriously,no this is unacceptable. It also means I would need to wait longer for my order to be delivered There has to be a simpler way.Have the courier contact me directly upon delivery so that I give them the correct address.

Alternatively escalate this with a manager.If still not satisfied, I will need to take my complaint to Hello Peter. So here is my issue,the driver contacted me from ***,informed me he was at the delivery address,Take Alot auto select picked up an address in Brackenfell,I confirmed with the driver if he was at my address in Goodwood.. he says yes,hands my parcel over to a complete stranger cause he thinks it's the correct address,this after I've confirmed with him my correct address.After checking in with him yesterday and today regarding my parcel,he now says that the parcel is at the warehouse in Brackenfell area.What infuriates me is that this was suppose to be delivered on Monday already..Come on now Take Alot...are you slacking on your service delivery.Please have my parcel delivered today.