Poor service delivery from Takealot with regards to Marco Trunk 3 piece suite cases

I bought very beautiful suitcases in April 2026. A set of 3. In May I used 2 of the suitcases for the first time. I travelled by plane. Only the big suitcase gave me problems. The “name tag” was gone, one lock was broken and one of the wheel parts was also broken.

The second suitcase was in order. No damages.

I sent the suitcases back to Takealot, and I received an email stating the following: “We've completed our inspection of your return and cannot proceed with the refund/exchange. The item shows user damage, which is not covered under our Returns Policy. Why your return was declined: The big luggage is damaged from impact at the wheel I have sent 4 emails to Takealot, with NO respinse from their side.

In one of my emails I asked for the name of the superior of the one who sent me the email.

In another email I asked for the manufacturer’s contact details …no response.

It is the first time that I experienced bad service delivery from Takealot, although I am using them for more than 16 years.

I’ve send