Poor service delivery and lack of refund after 2 months

I have spent the last 2 months fighting for my item to be refunded, reason being that I ordered a high value item [R12,5k patio set], but what I received was not the same brand or even the same colour or shape.

It was sent to me three times, after each instance I was promised it would be fixed and someone from the warehouse would follow-up. No one bothered to call me, so I sent an email to which eventually no one bothered to respond to, but rather an automated email response was sent by takealot to inform me I needed to use their automated system - the one I started using that started the email thread in the first place.

I just want a refund at this point. I have every right since the service delivery was not competed after clearly being flagged with issues.