POOR SERVICE - DELIVERY ADDRESS

I placed an order to be delivered at my work address as we get home late and stay 45km from work. Our order was supposed to be delivered by Friday (the last day of school - I am a teacher) but Takealot were behind schedule (as with some of our previous orders as well).

I contacted them and requested them to change the address to our home address (the parcel is still at their warehouse). They informed me that they are unable to do so. I can cancel the order, they will refund my, I can place the order again with the new address and wait again until it is ready to be delivered.

This is unacceptable and I refuse to use their services again. My order includes dog food, so it is not as if we can wait another week or two.

POOR SERVICE!