Poor service delivery

Good afternoon, Please be advised that on 31 August 2023, I Placed an order with takealot.com. I bought an iphone 14 and I paid R19,827 in full immediately when I was placing the order delivery.

The seller acknowledged my order by forwarding the purchase confirmation order. The parcel was delivered at my house on the 5sep, after the courier left, I unpacked the parcel only to find out that takealot.com packed the wrong item which I did not order. I got a pack of sweets in the box with a laughing face, I took pictures and called them immediately then they advised me to return the parcel on the 6 September the courier came to collect it and promised me that they will deliver the Iphone14 that I have bought. I have made attempts by contacting their customer service department however they are not assisting me the only time I get feedback is when I call and ask how far is the investigation but they keep telling me that they are still investigating the matter. and they haven't received any information from the Wearhouse.

they have not issued nor provided me with their investigator details to enable me to communicate with the relevant person who is handling the matter directly

its over 2weeks I haven't received any better information regarding my case. then I demanded my refund because there is no feedback. I feel Takealot.com has really failed me as their consumer, I have believed so much in talealot.com not even in a day I would think takealot.com would treat me as they are doing currently. I am really frustrated and stressed out each and every day when I think about the money I paid and I have nothing to show.

I humbly ask hello peter to intervene and assist me to take this complaint further for my needs to be met as the consumer. your communication and assistance will be highly appreciated.

kind regards Olga