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Anna-Louise De Vries
1 reviews | Active since Dec 2015
11 Dec 2015, 08:24
Poor service delivery
I placed my order and paid for it via EFT, provide proof of payment on 8th December, got an confirmation email on 9th December from: [URL Removed] date: Wed, Dec 9, 2015 at 9:52 AM subject: Takealot | Payment Confirmation | *** <br> <br> \Order Number: *** Ordered on 2015-12-08 - Hi Anna-Louise
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takealot.com's replyOfficial
11 Dec 2015, 12:19Hello Anna-Louise,
We know saying sorry doesn't make up for the disappointment and inconvenience this cancellation has caused you. We do our best to ensure that the quantities we make available for sale are an accurate reflection of the stock that is available to us. We rely largely on our suppliers to provide us with this information and sadly the information we've received was not up to date, which led to the cancellation of your order as they do not have stock available for us to fulfil this order. This is by no means an excuse for the disappointment this has caused, only an explanation.
We do sincerely apologise for the outcome of this order. Your account has been credited with the value of the item and we have requested a refund to be processed to your bank account. Our complaints team has not been able to reach you via phone and have sent you an e-mail to address this matter further.
Sincerely,
takealot.com
We know saying sorry doesn't make up for the disappointment and inconvenience this cancellation has caused you. We do our best to ensure that the quantities we make available for sale are an accurate reflection of the stock that is available to us. We rely largely on our suppliers to provide us with this information and sadly the information we've received was not up to date, which led to the cancellation of your order as they do not have stock available for us to fulfil this order. This is by no means an excuse for the disappointment this has caused, only an explanation.
We do sincerely apologise for the outcome of this order. Your account has been credited with the value of the item and we have requested a refund to be processed to your bank account. Our complaints team has not been able to reach you via phone and have sent you an e-mail to address this matter further.
Sincerely,
takealot.com
takealot.com's reply11 Dec 2015, 12:19
Official
Hello Anna-Louise,
We know saying sorry doesn't make up for the disappointment and inconvenience this cancellation has caused you. We do our best to ensure that the quantities we make available for sale are an accurate reflection of the stock that is available to us. We rely largely on our suppliers to provide us with this information and sadly the information we've received was not up to date, which led to the cancellation of your order as they do not have stock available for us to fulfil this order. This is by no means an excuse for the disappointment this has caused, only an explanation.
We do sincerely apologise for the outcome of this order. Your account has been credited with the value of the item and we have requested a refund to be processed to your bank account. Our complaints team has not been able to reach you via phone and have sent you an e-mail to address this matter further.
Sincerely,
takealot.com
We know saying sorry doesn't make up for the disappointment and inconvenience this cancellation has caused you. We do our best to ensure that the quantities we make available for sale are an accurate reflection of the stock that is available to us. We rely largely on our suppliers to provide us with this information and sadly the information we've received was not up to date, which led to the cancellation of your order as they do not have stock available for us to fulfil this order. This is by no means an excuse for the disappointment this has caused, only an explanation.
We do sincerely apologise for the outcome of this order. Your account has been credited with the value of the item and we have requested a refund to be processed to your bank account. Our complaints team has not been able to reach you via phone and have sent you an e-mail to address this matter further.
Sincerely,
takealot.com