JB
Jeremy B
1 reviews | Active since Oct 2013
03 Aug 2015, 15:52
Poor service delivery
I ordered a book for my studies on 2015/07/29 and was promised that i will receive the order by 2015/07/31.As of today i did not receive my package nor did i receive any correspondence from them stating why the package wasn't delivered on the promised date.As a result of this poor service i then had to miss my class on saturday since im registered with unisa and they only have tutorial classes on saturdays.I phoned them on friday and they promised me that the package was already shipped out of their warehouse for delivery.Im so tired of companies not living up to their promises.
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takealot.com's replyOfficial
03 Aug 2015, 16:58Hello beertjie007,
We're sorry that you missed out on your class this weekend due to not having your book yet. Our complaints team has looked into this with FedEx who advised that delivery was attempted on the 31st, but failed as they weren't able to get hold of you. Our team has also tried reaching you now, but only got through to your voice mail. We'd love to get this delivery sorted out ASAP and have sent you an email to which you can reply to make the necessary arrangements.
Kind Regards,
takealot.com
We're sorry that you missed out on your class this weekend due to not having your book yet. Our complaints team has looked into this with FedEx who advised that delivery was attempted on the 31st, but failed as they weren't able to get hold of you. Our team has also tried reaching you now, but only got through to your voice mail. We'd love to get this delivery sorted out ASAP and have sent you an email to which you can reply to make the necessary arrangements.
Kind Regards,
takealot.com
takealot.com's reply03 Aug 2015, 16:58
Official
Hello beertjie007,
We're sorry that you missed out on your class this weekend due to not having your book yet. Our complaints team has looked into this with FedEx who advised that delivery was attempted on the 31st, but failed as they weren't able to get hold of you. Our team has also tried reaching you now, but only got through to your voice mail. We'd love to get this delivery sorted out ASAP and have sent you an email to which you can reply to make the necessary arrangements.
Kind Regards,
takealot.com
We're sorry that you missed out on your class this weekend due to not having your book yet. Our complaints team has looked into this with FedEx who advised that delivery was attempted on the 31st, but failed as they weren't able to get hold of you. Our team has also tried reaching you now, but only got through to your voice mail. We'd love to get this delivery sorted out ASAP and have sent you an email to which you can reply to make the necessary arrangements.
Kind Regards,
takealot.com