Poor service delivery

Good day, I would like to express extreme disappointment and dissatisfaction at Takealot.com, I have used their service for the longest time ever and of late I have been just appalled at the unprofessional way in which their deliveries are conducted. I placed an order last week and it was delivered to a person other than myself. The order was then held for days until it was given to me. There mobile app is very badly constructed and the only way to contact them to express dissatisfaction is to send an e-mail and wait. Initially I was told to either wait and collect the delivery or collect from a pick up point. I am unable to collect which is why I opted for delivery. If Takealot wants to improve they should have some option on their delivery form asking if customers are happy to let anybody other than themselves receive packages on their behalf. They promise that their drivers will call when they arrive to deliver but they never do. They send you text messages to say that they could arrive anytime before 5PM on a particular day and that is a very long window period to avail oneself to be standing at the front gate to collect something. I have been waiting on an order that I last placed and have been told on e-mail that this delivery will definitely have instruction that the driver will call when they arrive. I will wait and see whether they can redeem themselves.