Poor service delivery

My delivery for Order #*** was not delivered but it shows that it was delivered to me. I had a terrible experience!!!! A lady called me to say she is outside my gate I need to come get my parcel when I went out there was no one , I figured she might be lost so I saved the number on my phone and sent location and advised that I do not see anyone outside. To my surprise the parcel was marked delivered and when I tried to call her number did not go through. After 30 min I send another Whatsapp to tell her I don't see anyone outside she responded via voice note that she has a lot of customers and she is not just serving me. I responded via voice note that I tried to call to check if she had found the location and her phone did not go through., there was no response after that. I logged a complaint on the Takealot site and have not received a confirmation of the ticket logged nor any mail from them regarding that, instead received a marketing mail this morning from them to buy stuff. I'm not happy and want to know when I will receive the stuff that I ordered. This is totally unacceptable and extremely poor customer service