Poor Service, Damaged Goods and a Don't care attitude

Dear Takealot,

I don't even know where to start complaining:

But hopefully I will receive better customer service through this portal as Takealot and the superiors are not helpful at all!

1. On 23 April 2018 I submitted a return for my Samsung 55” TV, the return was submitted due white blotches on the left hand of the screen that was getting worse by the day 2. Collection was scheduled for 25 April 2018 3. On 25 April 2018 before collection I sent mails stating that I do not feel comfortable with the process as I am scared the TV gets damaged in transport. Takealot made it very clear that is their process and it will be looked after. 4. To ensure that I cover myself I took photos of the working TV (no cracked screen just the white blotches) and sent it through to Takealot 5. I ensured that the tv was packed in its original packing and it was ready for collection 6. Late Wednesday afternoon 25 April skynet came to collect it, my concerns were immediately raised again as one person was sent to pick up such a heavy TV. Thank goodness I was there as I could help him. He then wanted to put the tv flat in his bakkie and I advised him that one should transport a tv upright. The tv was loaded like that but whether he later decided to lay it down I do not know. Also I am not sure when he delivered it back to Takealot if he tried to pick it up himself and dropped it. 7. On Friday 27 April I received a mail to say that the screen was cracked and that it is user damage (nothing about the white blotches) 8. I immediately rep**** to say this is not user damage as I submitted photos prior collection showing a non cracked screen and raised concerns about the process, I didn’t receive any response 9. On Wednesday 2 May 2018 the cracked broken TV was returned to me, but not at the address where it was collected or discussed but at my old house (thank goodness I know the people staying there now as I probably would never have seen this tv again if it was strangers) 10. I then phoned takealot to say not only did they crack the TV in the process but they delivered it to the wrong place 11. I spoke to customer service which confirmed that this was not due to user damage but the return process, she then logged a new return and the tv was collected Thursday 3 May 2018 from the address the tv was delivered to 12. After numerous fights with Takealot the agreed to give me a new TV 13. No surprise here the new TV was delivered to again my old address but I managed to collect it from there 14. After setting up the new TV the TV had the same white blotches, I phoned customer service and once again I have to log a return 15. When looking on the reviews of this product there was numerous people complaining about this, yet the product was not recalled and rather we get blamed of user damage. 16. The TV was scheduled to be picked up for yet another return 21 May 2018 17. On Friday 18 May couriers pitched up the TV but no one was home as it want the agreed date. 18. Monday 21 May 2018 came but no one pitched up to collect the TV they pitched up the Tuesday and Wednesday but no one was home as it wasnt agreed on. 19. Finally I was promised that today 25 May 2018 before 13:00 the TV will be collected, 13:00 has come and gone and nothing was collected.

Takealot I don't want a call center to help me with a script to resolve this or a superior within the call centre as neither managed to help me. I want a full refund so I can rather go to a Makro to get a new TV. It has almost been 5 weeks!!

Please can someone in a position that can actually resolve this contact me!

Takealot your name now makes sense to me as you take a lot of my time, patience and money at this stage