Poor Service Cripples Takealot's Reputation

I am extremely disappointed with the lack of proper service experienced with your company during recent times.<br> <br> I ordered and paid for an item this week and received notification that the same would have been delivered by today. Unfortunately and to my dismay, that did not happen.<br> <br> I notified yourselves early this morning, via your mail address, to follow up on my order and confirm whether all is on track. I received a written response from Washiela Davids that she will follow up and get back to me. This was received at 12:05 today. I did not receive any update whatsoever and after speaking to two staff members telephonically, I am still to receive feedback from the \warehouse"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;843429;1054;14;2;0;1;0;0;2;NULL;NULL;NULL;15/04/24 15:30;15/04/24 13:52;***** ***** *****;5,02E+15;;;Had a complaint regarding the way they do their billing. Called in first, Spoke to a call centre agent which did the necessary by gathering my info and summarizing the nature of complaint for further analyzing. She told me they will call me withing the next 48 hours. Phoned two days later on a Thursday to follow up, a journal entry was in place regarding previous convo with agent. Explained my situation again, and call centre agent agreed that this deserved to looked into, and assured me the Admin department will contact me by latest Tuesday(21April). It's Friday today I've recieved no call. <br> My issue was - the fact that when I opened my account and first purchase no one explained to me that there is no such thing as a \straight\"" budget plan(6 or 12 month repayment). Only a revolving credit plan.Thinking about it now"