POOR SERVICE

I am writing this with utter frustration and disappointment. I placed an order on the 30th of November and I was told my stuff will be delivered on Friday the 13th. Just yesterday, I get an email to tell me my item is out of stock and they have credited my TakeAlot account and I can request a refund, which I did because their service is absolute ******* at this point. Now I have been told they have declined my refund request and get this, my "out of stock" item is on the app, available IN CAPE TOWN. If you ever see me order from them again, KILL ME. Please give me my money or send me the available item in CPT tomorrow, as promised.