POOR SERVICE - CALL SENTER AND MARKETING VOUCHER ABSA

I am highly disappointed with the service I have received from Takealot.com. I received a voucher from ABSA R500, and when I attempted to use it for the first time on Takealot, the voucher did not work. Despite numerous emails and phone calls, I lost the deal on the website due to this issue.

Tersia. N from Takealot.com initially helped me on my first call after I had received no help from her. However, the second day, I called again, and an unknown person was very unhelpful. Today, when I tried to order the product again, the specific shoe size was no longer on promotion.

I am incredibly frustrated and dissatisfied with the level of service I have experienced. I must leave a negative review if Takealot does not rectify this situation. It is disheartening to see such poor treatment of new customers. I believe that Takealot will only succeed in comparison to Amazon if it pays attention to its customers in this manner.