Poor Service by Takealot

OK, so firstly the phone. It was booked out for a return on the 3rd of February for a potential refund In which it arrived at the warehouse on 11th of February and was being assessed. I then received feedback that the device sustained minor damages and that it'd cost 2 500 to repair which was ok, so they said the device would be shipped from the supplier to the takealot warehouse In 3-4 days. Today is the 17th of March and they've been dismalling failing to deliver the phone back because it's still in good condition and can be used. Takealot has failed in all attempts to retrieve the device and also provide feedback. The supplier has been done with the assessment but nothing has been done by takealot to retrieve it back they just sent emails stating that they'll provide feedback. It's been over a month and a few weeks and nothing has come to be reported back. The poor service is disheartening and just shows how they don't care about escalating customer concerns because nothing is difficult with delivering a product back.