POOR SERVICE

What happened to my item that was returned denied.

Ref : RRN-0b2c-6c8d

The faulty item is still my property and what is the use of replying to email (as takealot indicates) if there is no replies. Well Done Sabelo. It is very professional to not reply

Please give me answers on WHERE is my faulty devices???? The return STATES IS DECLINED, so WHERE is my item