Poor Service

I am soo disappointed in the service received from takealot. I place an order for two tins of paint last night and PAID for next day collection, which is today. I receive an email stating my order is ready. Then i receive an email one of the tins were lost in transit; then another email stating the second tin will be ready for collection the 1st March. I phone their call centre and all they can do is apologise and say "they are sorry for the inconvenience". My frustration is not about the extra money i paid, as it was a small amount, my frustration is that i must just be "OK" and accept this situation as there is "nothing they can do about it" as they say.