Poor service award goes to.....Takealot.com

After making a payment on the I-Pay option which is always an issue as after creating an beneficiary on my account it just loads forever when returning to the payment screen. I made the payment on the 3rd March after receiving a email from Takealot stating that if I do not make payment within 48hours my order will be cancelled. So I sent through my proof of payment and every response I get is from a different customer care representative to whom I have to explain the whole issue to every time and all they have to say is payment will show within 2 -3 days so now what happens after the 48hours which has now passed and my order cancelled as per their mail? Very poor service from Takealot as soon as I get my order I am cancelling my account I will rather go to a shop and buy the item no waiting and no issues and its not like they are any cheaper than a store it was just convenient because we struggled to get an item from the stores around where we stay.