Poor service and unapologetic

I have had countless bad experiences with Take a lot over the last month. The first hiccup was in December with a headboard I ordered, initially I used my default address (work address) and shortly after I placed the ordered I called take alot to please change the address, after explaining to them I am a woman with a tiny car and will not be able to transport the headboard from Kenilworth to West beach. I rescheduled the delivery and they changed the address. On Monday 23 December (my first official day of leave) I get a call from my office to say the headboard was delivered there. Take alot advised me to just request a return and reorder... this wasn't an option since the headboard was discontinued from the website. I then hired a boy and loaned a bakkie to collect the headboard myself. When I got home and opened the box, it was the wrong headboard (not what I ordered). I called take alot, barely received an apology and again they tell me to just request a return. I then placed another order for a different headboard and a few other items to my home address for which I had to take leave because Take alot do not specify a delivery time and I had no option to reschedule. I got an email saying the delivery of the headboard had to be delayed to the following week, which upset me because now I had to apply for an additional days leave to receive the second part to my order. I emailed the help desk to please reschedule this to a Saturday, I got a sorry not an option. So yesterday I sit waiting at home wasting a whole days leave for the first part of the order and no one pitched up. Again I call take alot who took no responsibility and blamed it on their delivery partners... I don't care who your delivery partner is, my purchase was done through take alot so as far as I am concerned you are the supplier. Then I get another half-hearted email, delivery rescheduled for tomorrow 22 January, I am back at work... there is no option to reschedule or get in touch with the delivery partner... nothing. I have recently moved into a new home and have purchased a lot of stuff from take a lot. I just feel that this is shocking treatment of customers. I would like my full order to be rescheduled to a Saturday so i don't have to waste another days leave for your unreliability and shockingly poor service. order number ***6

I am official irate