Poor Service and quality

My daughter bought a car door handle from Takealot. Handle arrived they put the handle in the door of the car, first time using it the handle broke off. My daughter then booked a return, takealot refused to give her a refund said she broke the handle. This is just plain and simple ripp off, swlling cheap products to customers and then refuses refunds. We have been fighting with Takealot and just keep on being promised the will get back to us, this have been going on for over a week. Please beware before supporting Takealot. They sell cheap products and then refuses to be of assistance when something breaks. We do not know what to do anymore to just get helped.