Poor service and no response.

Very disappointed with takealot. I bought a Mecer Xpress Smartlife 10.1" tablet in January 2020 and early May the tablet just started glitching while in use. I logged a return with them and was told they would not fix the tablet because it had a crack which is a crack from the glitching not because it fell or something. I mean why would i even ask them to fix knowing that i caused a damage that would be easily recognizable. i sent several emails to takealot Zane Visagie who dealt with the return and to date haven't received any response from takealot. i want them to fix this or refund me cause this tablet has a 1 year warranty that they not adhering to. this was a system malfunction and obviously it will show as if the tablet fell but they can see from the screen that there's no crack or anything.