Poor service and no communication

To whom it may concern

My order : ***2

A X box remote that Take a lot had in stock which I ordered for my son’s Birthday 1 October 2021

I order on 26 September 2021 ( you stated in stock ) then I checked a few days later where my order was it then stated 7 October 2021 I checked today the 11 October 2021 to be informed that Take a lot cancelled my order and without informing me about Cancelation or even asking me if I would like MY money paid back into my Credit Card . Take a lot in their wisdom made that decision for me by put My money into my take a lot account . ( who gave them this right to make this decision ??? Its MY money !! I now requested that Take a lot’s accounts department back date my refund to the 26 September 2021 and put it back into my Credit card ,why should Take a lot have right to my money without providing said service ?

I called Simthembile and his opening line was “I am Working From Home “ , surprise so is 70% of South Africa including me , I for one am so tired of hearing this excuse for poor service ! If that statement is true I think Take a lot should close down until everyone is back in the office and they can provide the service they advertise and promise

When I asked to speak to the person responsible for doing what ever they please on my account with out consulting me I was told that if he gave me their name he would be fired I then asked to speak to his manger I got the same answer .My question is , is it Take a lots policy to hide behind anonymous e mails rather than take responsibility for poor service ?

I was very angry when I spoke to Simthembile and took my frustrations out on him for this I apologise !

P.S. Thanks for spoiling my son’s Birthday I really apricate it !!!

I hope you like social media

Yours in disappointment