Poor service and missing items on delivery

Im probably one of takealot loyal customers. Especially during covid. I have supported them. I noticed a few months ago their service slipping. No call centre to speak to anyone. Every enquiry has to be via email. My last 2 purchases , one came with a incomplete order. 1 item missing from box. I reported the matter. And then have to waste my time taking photos , answering questions. And then they said they will collect the order and advise further. 3-5 working days. Other order was supposed to be a 2 pack offer. Recieved the order and only one recieved. Again email , and deal with people that make you feel like you are being dishonest. Saying they need to do a stock count or check with supplier. Do not waste your money and time with takealot. I’ve gone from a loyal customer to never again. It’s frustrating and sadly a good business has lost my respect.