Poor service and late delivery

I am very disappointed with Takealot service. I made an order on 30 April 2021 and the delivery date was initially around the 20's and I thought it's an estimate, as they would most probably deliver earlier. Then on 6 May I noticed that the date has shifted further about 5 days. I queried with them and I was advised they are waiting for suppliers to deliver the rest of the items I have ordered. To solve my problem they advised that they split my order and deliver the items they have and the rest will follow as they become available.

On Friday, 7 May, I noticed that one item was rejected from my order and was advised that they can't source it from suppliers and it is discontinued for sale. The same day I made an order with a different supplier and surprisingly the item arrived today. While the rest of my order with Takealot is outstanding with 12 days to date.

This morning I recieved a notification that my order is out for delivery and delivery will take place before 17:00 today. The time now is 17:50 and I'm greatly shocked that no delivery has taken place.

My concerns with Takealot are: • They should not mark items as available if they don't have them in stock. • Having customer pay for items and wait longer, deprive customers an opportunity to look for alternatives suppliers.