1 reviews | Active since Dec 2015
Poor service and internal communication
I have lately been having an issue with simply getting a refund on an order I have cancelled<br> it has been multiple days.. also today another person came to collect it which I have already declined to accept and I have also been mailing a support member to ensure I follow the correct steps.<br> <br> After this whole process where I thought this was done (I didnt log on takealot for a while) and yesterday when I logged back because I was interested in one of the daily deals I discovered that there still was not refunded.<br> <br> I logged a ticket (***) and still havent gotten a reply, this has already exceeded the 2-12 working hour time.<br> I am not used to this happening from takealot's side, service is usually extremely good. since I am not getting any standard replies I am hoping that the hellopeter team will at least be on the case to assist in the progress of this issue.<br> <br> I noticed some complains about the festive season support on HP.<br> Please sort this as it is clearly an issue currently.
Thank you for taking our complaints team's call to clarify the turnaround time for your credit request. We apologise for the frustration caused by not informing you about our cancellation & returns policy when you initially cancelled this order. You are entitled to cancel your order prior to the point at which it is shipped for delivery. Should you wish to cancel your order thereafter you can do so in accordance with our returns policy.
As your order was cancelled after it had been shipped, your request would be processed as a return. Returned products take 2-5 business days to reach our warehouse, depending on when the collection is scheduled. Once received, your return request will be processed within 1-3 business days after which your account will be credited.
Thank you once again for allowing us the opportunity to turn this experience around with you.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to clarify the turnaround time for your credit request. We apologise for the frustration caused by not informing you about our cancellation & returns policy when you initially cancelled this order. You are entitled to cancel your order prior to the point at which it is shipped for delivery. Should you wish to cancel your order thereafter you can do so in accordance with our returns policy.
As your order was cancelled after it had been shipped, your request would be processed as a return. Returned products take 2-5 business days to reach our warehouse, depending on when the collection is scheduled. Once received, your return request will be processed within 1-3 business days after which your account will be credited.
Thank you once again for allowing us the opportunity to turn this experience around with you.
Kind Regards,
takealot.com