Poor service and False accusations

Takealot Takealot

I am beyond disgusted at the level of client service received from takealot and the false accusations made

Being a continuous loyal client I expected better. After this experience I will most definitely second guess ordering.

I ordered a laptop(Proline) in November 2021. From the day I received the laptop I had issues with it. When plugging in on charge it would automatically shut down, continously so I could not work on it while it was charging, the battery life was poor and occasionally the screen would flutter for no apparent reason(see video)

I attempted to return the device with the hopes that I'd be able to secure a borrowed laptop but was unable to so I canceled the return. Because if I do not work I lose R800 a day! And as a single parent carrying all expenses on my own I cannot afford it nor could I afford to buy a new one while awaiting a refund from takealot so I tried making the laptop work until such time I was able to purchase a new one(Just need to add I purchased the new one from Takealot as well). So the beginning of March I was able to buy the new laptop and return the faulty Proline.

Once the return was received at the warehouse at 07.38am by 08.00am on the 7th of March. The return was concluded and my return was declined. I was advised to refer to email sent(However to date i have received no email). So I decided to call takealot to find out what the reason for the decline was and was told by John.B that it was due to tampering. I was furious to say the least as why would I return something and risk buying something else if i knew the chances of my return refund being slim.

I would NEVER touch something I know nothing about let alone tamper with something knowing I'd lose my warranty.

I have made about 10 calls 4 of which was successful with the same response providing me with no answer or clarity.

Told that the ticket is with the warehouse. The same warehouse that has provided no proof of such "tampering". It being 3 days later who knows what has transpired since then

The lack of empathy or interest is actually shocking and leaves a bad taste in my mouth.

@Takealot you can go and view my profile to see just how much I have purchased over the years and then you can decide on whether or not your "accusations" is at all reasonable or fair.

Since calls and emails have provided me with no satisfactory feedback I have no choice but to revert to social media.

As a single mom and provider this is something I sadly can't just let go of! Losing that amount of money is not an option for me.