Poor service and failure to take into account customer requirements from Takealot

I recently bought a 23.8 inch monitor which I started setting up before I realized the HDMI cable that should have been in the box was missing. Takealot would not just send a replacement cable despite the Covid19 pandemic. They insisted I return the monitor at my risk for them to inspect the item at the warehouse. Inspect a missing Item? And then if they were satisfied I would get my money back or could buy a replacement (of which they have stock) . In the meantime I would then be without a monitor for my PC.

My query was dealt with by three different persons via email - they are not manning the phone - who each would not come up with a different solution e. g take the cable out of another box or from their store which would be simple and safe. I used a cable from an old DVD player in the meantime (and have bought a new cable myself for R60) and am quite satisfied with the monitor itself. I did get a lot of apologies but no action and no reply to my last email and then they still sent a courier to collect the item (no replacement). All in all this was a very disappointing service.

I did originally still give them some stars because the initial delivery was prompt. But I think it should be taken away as they offer no email address either on their website. I only have their return mail to ***