Poor service and disregard customer satisfaction

I find takealot to be carelessness no customer service no communication channels and no direct contact, when you've been sent an incorrect product. Worse part upon request for collection you're asked what do want a refund or product been sent, you choose am option then still they do as they please. The next minute product price has increased your account has been credited. No accountability for inconvenience caused by their despatch carelessness. How does an incorrect product gets pass everyone with an invoice attached