Poor Service and Damaged Goods

I ordered 2 items from [URL Removed] on 18 November 2015(order 565884)<br> <br> A week before delivery I contacted [URL Removed] to find out if the items were going to be delivered on time - they said they would get back to me and never did.<br> <br> They only notified via mail that the order was going to be delivered late on the day it was supposed delivered thus missing the Christmas deadline - surely I could have notified me earlier or at least when I contacted them.<br> <br> A week later [URL Removed] cancelled delivery of the first item claiming they had tried everything possible to get the item. Finally the second item (a tablet) arrived on the 5th January but on opening the table was found to be damaged and not working at all.<br> <br> I phoned [URL Removed] and was told someone would contact me to drop off a new tablet and pick up the old one.<br> <br> I was contacted on the 6th January stating they would like to come and collect the tablet. I told them to collect on the 7th...It is now the 11th and still I wait for someone to replace the damaged tablet.<br> <br> On top of this I still have not been refunded for the amount cancelled.<br> <br> Please get this resolved.<br> However, I doubt I will use your services again.