Poor service and bad attitude

I bought my mom this food processor for Christmas 2018. She used it and about a month ago the liquidizer motor started smoking. We packed it and sent it to take a lot for repairs. We received it back and unpacked it with great excitement. Unfortunately for us , they have replaced our appliance with somebody else's *******. The lid of the mixer is cracked, dirty and sticky, and the liquidizer has food particals stuck to it and dirty. This is not acceptable, did they really think we would keep quite and accept someone else's *******. Mom would never have sent something for repairs if it was in this state.

After phoning and emailing and licking their ****s they respond to me and tell me if have to log a return. After doing that I receive an email telling me that I cannot do this because it's after 6 months. I mean does nobody ever communicate with each other in this company. After many sms confirmations of pick up and then cancellation of pick ups they contact me to confirm adress? Today was meant to be another pick up day and still I received a cancellation email. I am so done and so furious with this useless place.

Please do assist Ashleigh