RR
Riaan R

1 reviews | Active since Jul 2012

19 Aug 2015, 14:07

Poor service and bad attitude

I ordered a mini projector through takealot. I was notified via email that delivery will take place on the 14th of Aug. Nothing happened - no notifications. I was then notified that delivery will take place on the 17 th of Aug. Again nothing happened - no notifications. Upon enquiry they had most of the detail wrong including name and address. After various telephonic transfers they got it right but the blamed me and the delivery company they use. I the cancelled the order and am still waiting for the refund - absolutely ridiculous - will definitely not use them again. Well Done Ameer - you cost the company a loyal customer as I have dealt with Kalahari before. Maybe the take over is not going well!!

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Replies (1)
takealot.com
takealot.com's reply19 Aug 2015, 15:06
Official
Hello riaanredelinghuy,

We're sorry for messing you around by not delivering your parcel to you as promised. We've instructed our complaints team to address this accordingly with the responsible courier branch. We appreciate you taking Megan's call earlier to confirm that your return has been received and your takealot account has been credited.

As requested she'll call you again tomorrow to assist in resolving this matter.

Sincerely,
takealot.com