Poor service all round

This is the second time that my order has been cancelled by Takealot. I only find this out after the SMS confirmation stating that my order is out for delivery. I then have to request a refund as they think a credit will suffice. They do not even bother contacting me or apologising. Then, I must wait 3-5 working days for my refund, like they are doing me a favour! If I have to pay for my shopping and wait, then my refund should be instant, especially when it is their fault!

Takealot used to be proactive and ‘on the ball’. Recently, however, their service is not appropriate anymore.