Poor service (again)

I bought an item to the value of R8997 on takealot 19 March - The item did not have the correct accessories inside. I returned it. Today I get an email notifying me that you dont have a correct item to replace it but you will credit my account with the amount? Really ? I want you to credit my credit card!!!! not a R8997 amount as credit on my account!!! Either supply the item (get one from the supplier - seeing that they still advertise it on their own site) or give me my money back!! If I miss the special I would like Takelot to still provide it at the same price seeing that I can't buy it directly from the supplier (takealot have my money!) You need too man up and get a telephone number for complaints