Poor service

I had to return watches that I bought because the other one was defective. Initial request was replacement then a day later was told its out of out stock. I was given an option to let them repair or be credited, if I don't respond within 24 hours. I opted for repair immediately. Then I got a response that I will be credited. Iv sent several emails thats not what I opted for. Today, when I check my account they credited me the purchase only. Sent another email but no one bothered to response. Worst part I paid for a delivery fee but have nothing to show for it.

I must say delivery went smoothly it's just the return.