Poor service

I am sharing this experience of buying from Takealot. I'm very disappointed with the purchase and service that I have received. On Monday the 14th of April i did a bank transfer and purchased a washing machine for R7 499 and R200 for transport. The machine was delivered on Wednesday the 16th of April. All seemed in order. Upon opening the package we noticed that the brand new washing machine was dented on both sides and the front!...I was very disappointed to spent that kind of money and receive a damaged machine! I tried to locate a contact number for Takealot with no luck...you have to email them to contact them. No personal service at all. I did email them and received a reply and I explained that the machine was damaged. The email I received stated that the machine will be collected the next day on the 17th of April. The machine was collected and I received an email telling me that the claim will be assessed and they will contact me with the next step. Today is the 22nd of April and no one has contacted me to update me of any progress or plan or arrangement to deliver what I have paid for. On the Takealot Help menu the working hours are stated and they are open on public holidays and weekends. Closed only on Christmas day and New Year's day. If that is true, why do I have to wait 5 days to get nothing!!..no communication...No Washing machine...!! Very disappointed and angry.