POOR SERVICE

Good Day, I trust you are well and safe. I am not a very happy customer, most distraught to say the least. In December 2021, I purchase a LeFel Navy Blue Men’s Briefcase. Please note: 1/ I paid for this 30th December 2021, Briefcase arrived 04 January 2022, correct bag ( however no shoulder strap). 2/ Returned this bag replaced with a “Shiny Black Bag” - not what I ORDED. Sent this bag to Takealot. 3/ You then forwarded me the correct leather finish, that I require, however this was a sling bag for an iPad ( looks like a ladies handbag). This was also returned. 4/ I was forwarded yesterday 02/02/2022 the same” Shiny Black Bag” ( as indicated it 2nd item). I have spent numerous amount of time and effort on this disastrous situation, when I order this product in early January 2022, your WEB page indicated you had stock, your return says now the supplier does not have stock. Sorry this not my problem. I actually took the time to go into your Montage Gardens Store this is afternoon, a number of false promises by your telephone personnel in conjunction with numerous letters. This was no better, if so even worse, apparently your staff work in little boxes and say it not their problem, I just wish I could run my business in the same manner, I would have been closed a long time ago, competition. I asked to speak to a senior person on Tuesday , once again no body phones. Please sort out this problem after 4 off attempts to rectify the problem, the problem still is not sorted. I await your prompt response.