poor service

as a seller on takealot.com I'm very disappointed , many orders have been messed i seem to not understand why when there is barcodes on the products, I have emailed about the returns and still get no response this makes our SLA look bad due to Takealot staff picking and packing wrong orders and sending to customers , they don't take responsibility for there actions yet sellers pay fees for the correct item to get delivered yet the pickers and packers don't care they send incorrect items to customers regularly and Takealot never cares to even care about there business or relationship with sellers. this is why pickers and packers should have matric and good reading skills . this is not the first time in the week this happens Takealot will tell you how to control your business but clearly cant handle there business ..they clearly need guidance. instead of making your business grow they will make you bankrupt with all the returns that could have been avoided if there is proper order checks before releasing .