poor service

I never thought it would get to this. I have been buying from takelot for a number of years now and the service has always been excellent, until now! I ordered 2 x bar chairs and waited nearly 2 weeks for delivery, this is not the issue . On receipt I could immediately see here comes trouble, the packaging was in a very bad state. As I opened it I saw the state of the chairs, broken and split. I immediately requested a return via the app. They came to collect very next day but left an entire stool behind? I informed takelot immediately and got an email back saying they will collect the following day. The following day came and I must have mailed them 10 x where are you and as many phone calls. No one arrived.... although I received a mail saying driver is on his way and he will be there x time. The next day I get a email from takelot saying they will be retuning the items as there are missing parts ?? I started phoning again and mailing. No response, anyway so I got in my car and delivered the missing item to the Montaque gardens warehouse. The lady at returns assured me the return will be updated within the hour. 2 days later nothing, I have mailed takelot & called more than 20 times the same answer time and time again we will escalate to our warehouse!! Come on takelot Amazon is coming how can you in this day and age mess a loyal paying customer around like this? Return still pending is syber space somewhere ..