Poor Service

I dropped the return item on the 17th of November at their pick up point in Port Elizabeth,started following it up on the 9th of Dec via email,I requested that the item be delivered to a pick up point and I was told that they cannot deliver it to a pick up point because it's coming directly from the supplier and it will be delivered to my address.On the 14th I called again and I was advised that the item will be delivered on Thurs the 17th of Dec, before end of business day and the courier name and tracking number were emailed to me as well,and it wasn't delivered,called on the 18th the morning and I even requested to speak to one of their team leaders(Lawrence Toyi) and he said he was gonna follow it up himself and he will update me and he did not.Called the courier company on Monday the 21st Dec and they said my item was returned to the warehouse in Cape Town.Contacted Takealot again and they told me that the item was actually delivered to a pick up point in PE and it was not picked up hence it was returned back to the warehouse.I was never notified that the item was at the pick up point,and this was my initial request and I was informed that it cant be done since it's from the supplier.They have been emailing stating that they are looking at the problem and up untill now,I have not received my item.And in their latest email,they said the item was returned to the supplier and in another one they state that they are awaiting feedback from the courier.I honestly do not know which one is which.All I want is my item,they should just tell me when they are going to deliver it.

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